BYD has launched a comprehensive 3S service center in Pokhara, enhancing its after-sales network in Gandaki Province. The facility offers sales, service, and spare parts under one roof, improving access to authorized services for BYD customers in the region.
Located at Buddha Chowk, Pokhara Metropolitan City-10, the center is operated by Flash Mobility Pvt. Ltd. in partnership with Cimex Inc. Pvt. Ltd., BYD’s official distributor in Nepal. The inauguration was graced by Pokhara Mayor Dhanraj Acharya, marking a significant step in BYD's expansion strategy across Nepal.
The 7,233 square feet facility is equipped with four modern vehicle lifts, separate repair bays, a high-voltage work area, genuine BYD parts storage, and a dedicated car wash bay. It is designed to meet the service and repair needs of electric vehicles, capable of servicing 15 to 16 vehicles per day. This capacity is expected to reduce customer waiting times and enhance service efficiency.
BYD customers will benefit from a range of services, including battery checks, mechanical and electrical repairs, dent and paint work, roadside assistance, and warranty support. The center also provides access to genuine spare parts and dedicated customer support through service advisors and the CRM team.
Previously, BYD customers in Pokhara relied on a trained third-party service partner for after-sales services. The new authorized center allows customers to access BYD's official service network, ensuring professional and reliable support throughout the vehicle ownership period.
Sushil Tandukar, Head of Service at Cimex Inc., emphasized the company's commitment to customer-oriented after-sales service, stating, "Buying a BYD vehicle is only the beginning of our relationship with the customer. Our responsibility continues throughout the ownership period." He highlighted that the Pokhara facility strengthens BYD's commitment to providing reliable services through modern infrastructure, skilled technicians, genuine spare parts, and customer-focused support.
The opening of this facility is part of BYD's ongoing efforts to expand its after-sales network across Nepal, ensuring that customers receive the highest quality service and support.
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